â¦ Before the COVID-19 pandemic, on a typical day, the Texas Workforce Commission took about 13,000 phone calls a day. The plan is to stagger contact to TWC by having Texans call and access the unemployment benefits portal at specific times based on their area code. Other Texas Workforce Commission Regional Telecenters Numbers. Unemployment Benefits. JumpStart is TWC's default web application. Unemployment Benefits Services allows individuals to submit new applications for unemployment benefits, submit payment requests, get claim and payment status information, change their benefit payment option, update their address or phone number, view IRS 1099-G information, and respond to work search log requests. Secondary Number for UI Claims from internal source: Austin - (512) 463-2999 or (888) 741-0446. This page will show you how to contact TWC to file a claim, check the â¦ Texas Workforce Commission Executive Director Ed Serna addressed problems people are encountering when they try to make a claim for unemployment benefits. The number of people filing for unemployment in Texas since the public health measures to slow the coronavirus began shutting down businesses has now surpassed 600,000, according to â¦ Workforce Solutions can show you how to file for Unemployment Insurance (UI), but it's the Texas Workforce Commission (TWC) in Austin that handles your claim or benefits. Business hours are now Sunday - Saturday, 7:00 a.m. to 7:00 p.m. Central Time. San Antonio - (210) 258-6695 (Requires Extension ISSUE HAS BEEN FIXED) Useless number that will never work: (800) 939-6631. For a moment, you have hope. Tell us what phone number to call you on when we have a Texas Workforce Commission - Unemployment Benefits rep for you. That number is up to 100,000 calls a day, TWC reports. Please contact Unemployment Benefits Services Support toll-free at (866) 875-1823 to reset your password. Texas State Directory Press 1800 Nueces St. Austin, Texas 78701 (512) 473-2447 Contact Us To improve customer service and because of the overwhelming number of calls we are receiving, we have extended our Tele-Center hours. Worst of all is when you finally get through to the TWC and the automatic menu begins. The phone lines are giving a constant busy signal at the number Texans are supposed to call to register for unemployment benefits with the Texas Workforce Commissionâ¦ 2 We dial, navigate through their phone maze and wait on hold for as long as it takes while you relax or do as you please. Center Specific Mass Claims - Austin - (888) 876-6107 Employers can speak with a customer service representative about unemployment benefits by calling an unemployment benefits Tele-Center.